OpenRoots LLC ("OpenRoots,"quot;OpenRoots,"OpenRoots,"quot; "we,"quot;we,"we,"quot; "us,"quot;us,"us,"quot; or "our")quot;our"our")quot;) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website airaopenroots.com, submit an application, or use any of our matchmaking and coaching services (collectively, the "Services"). Please read this policy carefully. By using our Services, you consent to the practices described below.
1. Information We Collect
Personal Information You Provide
When you submit an application or create an account, we collect:
- Full name, email address, and phone number
- Age, city of residence, gender identity, and ethnicity (optional)
- Relationship status, history, and whether you have children
- Personal narrative about yourself, your background, and your values
- Qualities and characteristics you seek in a partner
- Referral source and package interest
- Profile photos you choose to upload
Information Collected Automatically
When you visit our website, we automatically collect certain information through cookies and similar technologies, including your IP address, browser type, device information, pages visited, and time spent on the site. This information helps us understand how visitors use our website and improve the experience.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Matchmaking Services: To evaluate your application, assess compatibility with potential matches, and facilitate introductions that align with your values and preferences.
- Coaching & Support: To provide personalized coaching, pre-date preparation, post-date debriefing, and ongoing relationship guidance.
- Communication: To contact you about your application status, match introductions, appointments, and service-related updates.
- Account Management: To maintain your user profile, process appointments, and provide access to your dashboard and match information.
- Service Improvement: To analyze usage patterns and improve our website, matchmaking processes, and client experience.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. Confidentiality & Information Sharing
Your privacy is the foundation of our service. We observe the following strict confidentiality practices:
- Internal Access: Your application and profile information are accessible only to OpenRoots staff who need it to provide services to you — specifically, the founders, your assigned matchmaker, and your coach. Access is role-based and logged.
- Match Introductions: When we introduce you to a potential match, we share only the information you have explicitly approved for sharing. We never share your full application, contact details, or personal history without your prior consent.
- No Third-Party Marketing: We do not sell, rent, trade, or otherwise share your personal information with third parties for their marketing purposes. Ever.
- Service Providers: We use trusted third-party services to operate our business — including Supabase (database hosting), Resend (transactional email), and Vercel (web hosting infrastructure). These providers have access to information only as necessary to perform their functions and are contractually obligated to maintain its confidentiality.
- Legal Disclosures: We may disclose information if required by law, court order, or governmental regulation, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
4. Data Security
We implement administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:
- Encryption of data in transit (TLS/SSL) and at rest
- Secure authentication through Supabase Auth with industry-standard password hashing
- Row-Level Security (RLS) policies on our database ensuring users can only access their own data
- Regular security reviews of our infrastructure and dependencies
- Access controls limiting staff access to client data on a need-to-know basis
However, no method of electronic storage or transmission is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with Services. If you request deletion of your account, we will remove your personal information from our active systems within 30 days, except where we are required to retain certain records for legal or legitimate business purposes (such as financial transaction records or correspondence related to ongoing disputes).
6. Your Rights & Choices
You have the following rights regarding your personal information:
- Access & Portability: You may request a copy of the personal information we hold about you at any time by contacting us.
- Correction: You can update your non-critical profile information (phone, city, preferences, personal narrative) through your account dashboard at any time. To update your name or email, please contact us directly.
- Deletion: You may request that we delete your personal information. We will comply within 30 days, subject to any legal obligations requiring retention.
- Communication Preferences: You can opt out of non-essential communications by contacting us or using the unsubscribe link in our emails.
7. Cookies & Tracking
Our website uses essential cookies required for the operation of the site (such as authentication session cookies). We also use analytics cookies to understand how visitors interact with our website. You can control cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our Services.
8. Children's Privacy
Our Services are intended for individuals 18 years of age and older. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes, we will update the "Last updated"quot;Last updated"Last updated"quot; date at the top of this page and, for material changes, notify you via email or a prominent notice on our website. Your continued use of our Services after any changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
This privacy policy was last reviewed and updated on June 6, 2026. It is effective immediately for all users.